• IdentificationCB&Q A-3
  • TitleInventory of the Chicago, Burlington & Quincy Railroad Company Records - General Passenger Traffic Department Records, 1924-1965 CB&Q.A-3
  • PublisherThe Newberry Library - Modern Manuscripts
  • RepositoryThe Newberry Library - Modern Manuscripts
  • Physical Description50.7 linear feet (94.5 boxes, 10 record cartons, and 1 oversize box)
  • Date1924-1965
  • Location4a 37 4-7; 4a 21 3
  • AbstractThe General Passenger Traffic Department ensured the quality and reliability of the passenger travelers' experience, and promoting tourism as well as business travel along the routes of the CB&Q. Records include administrative files relating to specific passenger trains, or to railroad operations in general. Forms part of the Chicago, Burlington & Quincy Railroad Company Records.
  • OriginationChicago, Burlington & Quincy Railroad Company.

Deposit of the Chicago, Burlington, and Quincy Company, 1943, with subsequent additions, 1948-onward. Ownership transferred to Newberry Library by Burlington Northern Company, 1975.

The Chicago, Burlington & Quincy Railroad Company Records are open for research in the Special Collections Reading Room; 1 box at a time (Priority III).

The Chicago, Burlington & Quincy Railroad Company Records are the physical property of the Newberry Library. Copyright may belong to the authors or their legal heirs or assigns. For permission to publish or reproduce any materials from this collection, contact the Roger and Julie Baskes Department of Special Collections.

Chicago, Burlington & Quincy Railroad Company Records, The Newberry Library, Chicago.

Martha Briggs, Alison Hinderliter, Lisa Janssen, Kelly Kress, Emma Martin, Andrew Olofsson, and Pamela Olson, 2014.

The General Passenger Traffic Department (GPTD) worked in tandem with the Advertising Department in ensuring the quality and reliability of the passenger travelers' experience, and promoting tourism as well as business travel along the routes of the CB&Q. The GPTD was responsible for maintaining schedules, ticketing, excursions, equipment staffing, equipment, and passenger public relations. They maintained separate files about each of the Passenger Train lines in the fleet, noting train performance, stops, complaints, compliments, equipment issues, space assignments, and publicity. They reported back to the Administration about schedule changes and punctuality of trains, as well as hired outside firms to conduct "Secret Shopper" (quality control) inspections.

Administrative files (correspondence and subject files) of the department, mostly from the second half of the 20th century. Files include correspondence between the General Passenger Traffic Agent to various officials regarding revenue, movement of trains, public relations and service, and general operations. The majority of the record group is reports, memoranda, and correspondence related either to specific passenger trains, or to railroad operations in general.

Forms part of the Chicago, Burlington & Quincy Railroad Company Records.

This finding aid describes additions to the original deposit of records inventoried in the Guide to the Burlington Archives in the Newberry Library, 1851-1901 (Chicago: Newberry Library, 1949). Certain materials have been deaccessioned and donated to the Burlington Route Historical Society; see curator for details.

Papers are organized in the following series:

Title Box Series A-3-1: Correspondence, 1961, 1963 Boxes 1-3 Series A-3-2: Passenger Trains, 1924-1965 Boxes 4-95 Series A-3-3: Subject Files, 1930-1965 Boxes 96-105; +1

  • NamesChicago, Burlington & Quincy Railroad Company.
  • Subject
    • Chicago
    • Manuscripts, American -- Illinois -- Chicago
    • Railroads
    • Railroads -- Passenger traffic -- Management